Privacy Policy

Privacy Policy

Effective Date: February 22, 2026

1. Introduction

Welcome to HelloSTAR.xyz ("Company", "we", "us", or "our"), legally registered as Hello Star Service Platform Ltd. HelloSTAR.xyz operates as a multi-vendor service marketplace in Bangladesh connecting customers with service providers, professionals, agents, students, and Non-Resident Bangladeshis (NRBs).

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website hellostar.xyz or our services.

2. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• National ID (NID) or Business Identification Number (BIN)
• Date of birth

Financial Information

• Payment history
• Transaction IDs
• Bank or Mobile Financial Services (MFS) account details (e.g., bKash, Nagad)
• Payment processing handled securely via SSLCommerz

Location Data

• Division
• District
• Thana
• Full physical address for service delivery

Technical Data

• IP address
• Device characteristics
• Operating system
• Browser type
• Usage patterns

User Generated Content

• Reviews and ratings
• Profile photos
• Professional certificates or documents

3. How We Use Your Information

We use personal information collected via our platform for the following purposes:

• To process service bookings and facilitate payments
• To verify identity for service provider KYC
• To send OTP notifications and order updates
• To match customers with appropriate service providers
• To improve platform functionality and user experience
• To comply with applicable laws and regulations in Bangladesh

4. Legal Basis for Processing

We process personal information based on:

• Your consent
• Performance of contractual obligations
• Compliance with legal obligations
• Legitimate business interests such as fraud prevention and platform optimization

5. Information Sharing and Disclosure

We may share information with the following parties:

Service Providers

Necessary customer details such as address and contact information may be shared with assigned service providers solely to fulfill service orders.

Payment Processors

Transaction data may be shared with SSLCommerz to facilitate secure payments.

Government Authorities

We may disclose information if legally required to comply with applicable laws, regulations, or judicial proceedings in Bangladesh.

Analytics Partners

Aggregated and anonymized data may be shared with partners to analyze platform usage and improve services.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy.

• Active Accounts: Data may be retained for the duration of the account plus up to three years.
• Transaction Records: Financial and transaction records may be retained for seven years to comply with tax and accounting regulations in Bangladesh.
• Deleted Accounts: Account data may be retained for up to thirty days for recovery purposes before being anonymized or permanently deleted.

7. Your Rights and Choices

Users have the right to:

• Access the personal data we hold about them
• Request correction of inaccurate or incomplete information
• Request deletion of their account and personal data (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of their personal data in a portable format

8. Data Security

We implement technical and organizational measures to protect your personal information. These include:

• SSL encryption for data transmission
• Secure password hashing
• Restricted internal access to sensitive data
• Use of secure server infrastructure
• Regular monitoring and security reviews

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, remember user preferences, and analyze platform usage. Users can manage cookie preferences through their browser settings.

10. Children's Privacy

HelloSTAR.xyz is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under the age of 18. If such data is identified, we will take steps to delete it promptly.

11. International Data Transfers

Although HelloSTAR.xyz primarily operates in Bangladesh, some data may be processed or stored on secure servers located in other countries through trusted hosting providers. Appropriate safeguards are implemented to protect user information during such transfers.

12. Meta Platform Data

If you log in to HelloSTAR.xyz using Facebook Login or interact with our platform through Facebook services, we may receive certain information such as your name, email address, and profile picture according to Facebook permissions.

This information is used only for authentication, account creation, and improving the user experience on our platform. Users may remove this connection at any time through their Facebook account settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be reflected by revising the "Last Updated" date at the top of this policy.

14. Contact Information

Hello Star Service Platform Ltd

218, Elephant Road

Dhaka, Bangladesh

Privacy Inquiries: privacy@hellostar.xyz

Support: support@hellostar.xyz

Phone: +880 1790-408954